Shipping Policy

Last Updated: August 22, 2026

At Kaneeza Shop, we aim to deliver your orders safely and reliably across Pakistan. We offer nationwide delivery with an estimated delivery time of 3–5 business days for most orders.

1. Delivery Areas

Kaneeza Shop delivers across Pakistan.

Delivery availability may vary for certain remote or restricted locations depending on courier service coverage.

2. Delivery Time

Our standard estimated delivery time is:

3–5 Business Days

Delivery time is counted from the time your order has been confirmed and dispatched.

Orders to some remote areas may take longer depending on courier coverage and local delivery conditions.

The 3–5 business day timeframe is an estimate and is not a guaranteed delivery date.

3. Order Processing

Orders are processed after they are successfully placed and, where applicable, confirmed by our team.

For Cash on Delivery orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders may take additional processing time during major sales, promotional campaigns, public holidays, or unusually high order volumes.

4. Shipping Charges

Applicable shipping charges will be displayed or communicated during the ordering process.

Shipping charges may vary depending on:

• Delivery location

• Product size or weight

• Order quantity

• Promotional offers

• Courier charges

Any applicable shipping fee should be reviewed before completing your order.

5. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations across Pakistan.

For Cash on Delivery orders:

• We may contact you by phone or WhatsApp for confirmation.

• You must provide a valid phone number.

• Someone should be available to receive the order.

• Payment is made at the time of delivery.

WhatsApp / Phone: 03114023452

6. Courier Services

Kaneeza Shop may use reputable courier and logistics companies depending on the customer's location, shipment requirements, service availability, and operational conditions.

Our courier partners may include PostEx, Leopards Courier, TCS, M&P, Trax, or another suitable delivery partner.

We may select the courier that provides the most suitable service for the particular order and destination.

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate information, including:

• Full name

• Active phone number

• Complete delivery address

• City

• Any other information required for successful delivery

Kaneeza Shop is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

8. Failed Delivery Attempts

If a delivery attempt fails because:

• The customer is unavailable.

• The address is incorrect or incomplete.

• The phone number cannot be reached.

• The customer refuses the parcel.

• The customer does not respond to the courier.

The courier may make another delivery attempt or return the parcel to Kaneeza Shop.

Additional delivery or re-dispatch charges may apply if a parcel needs to be sent again because of customer-related issues.

9. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Customers may also contact Kaneeza Shop for assistance with their order status.

WhatsApp: 03114023452
Phone: 03114023452

10. Delayed Deliveries

Although our standard estimated delivery time is 3–5 business days, delays can occasionally occur because of circumstances outside our reasonable control, including:

• Severe weather

• Public holidays

• Courier operational delays

• Road closures

• Strikes

• Security conditions

• Natural disasters

• Government restrictions

• Unusually high shipment volumes

• Other unforeseen logistical circumstances

We will make reasonable efforts to assist customers when such delays occur.

11. Damaged, Defective, or Incorrect Orders

If you receive a package or product that appears damaged, defective, incomplete, or different from what you ordered, please contact Kaneeza Shop as soon as possible.

You may be asked to provide photographs or videos of the product and packaging so that we can investigate the issue.

Please refer to our Return & Refund Policy for complete return and refund conditions.

12. Returns and Refunds

Returns are handled according to our separate Return & Refund Policy.

Kaneeza Shop currently offers a 7-day return period from the date you receive your order, subject to the conditions stated in the Return & Refund Policy.

Eligible refunds are processed after the returned product has been received and inspected.

13. Delivery Disclaimer

The 3–5 business day delivery timeframe is an estimated standard delivery period and may vary depending on the customer's location and courier conditions.

Kaneeza Shop cannot guarantee delivery on a specific date unless a specific delivery service has been expressly confirmed.

14. Changes to This Shipping Policy

Kaneeza Shop may update this Shipping Policy from time to time to reflect changes in our delivery services, courier arrangements, or business operations.

Any updated version will be posted on this page with the revised policy date where applicable.

15. Contact Us

For shipping and delivery questions, please contact:

Kaneeza Shop
WhatsApp: 03114023452
Phone: 03114023452

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