Terms of Service

Last Updated: August 22, 2026

Welcome to Kaneeza Shop. These Terms of Service govern your use of our website and your purchase of products from Kaneeza Shop.

By accessing or using our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Kaneeza Shop

Kaneeza Shop is an online store serving customers across Pakistan. We offer home appliances, kitchen appliances, kitchen tools, gadgets, electronics, and other everyday essential products.

2. Use of Our Website

You agree to use the Kaneeza Shop website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with or damage the website.

• Submit false, misleading, or unauthorized information.

• Use the website to infringe the rights of Kaneeza Shop or another person.

• Attempt to gain unauthorized access to our website, systems, or accounts.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Eligibility

Customers of all ages may browse our website. Customers under the age of 18 should place orders with the knowledge and permission of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to make the purchase.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, minor differences may occur between the product displayed on the website and the product received, including differences in:

• Color or appearance due to lighting or display settings.

• Packaging or branding.

• Dimensions or measurements where applicable.

• Product accessories or packaging design.

We reserve the right to correct errors, update product information, or modify product specifications when necessary.

5. Product Availability

All products are subject to availability.

A product displayed on our website may become unavailable without prior notice. If an ordered product becomes unavailable after you place your order, we may contact you regarding the order or cancel the unavailable item.

Where appropriate, we will provide an applicable refund for a cancelled prepaid order.

6. Prices and Offers

All prices displayed on the website are subject to change without prior notice.

We may change product prices, discounts, promotions, or other offers at any time.

Promotional offers may have additional terms, conditions, eligibility requirements, or expiration dates.

We reserve the right to correct pricing errors or other inaccuracies.

7. Placing an Order

When you place an order, you agree to provide accurate and complete information, including:

• Full name

• Valid phone number

• Complete delivery address

• City and other required delivery details

After receiving your order, we may contact you through phone or WhatsApp to confirm the order, particularly for Cash on Delivery orders.

An order is not necessarily considered accepted until it has been confirmed or processed by Kaneeza Shop.

8. Order Cancellation or Refusal

Kaneeza Shop reserves the right to cancel, refuse, or limit an order in circumstances including, but not limited to:

• Product being unavailable.

• Incorrect or obvious pricing errors.

• Incorrect or incomplete customer information.

• Suspected fraudulent or unauthorized activity.

• Repeated failed delivery attempts.

• Delivery limitations.

• Other circumstances that prevent us from reasonably fulfilling the order.

If a prepaid order is cancelled by Kaneeza Shop, an applicable refund will be processed.

9. Cash on Delivery

Where Cash on Delivery is available, customers may be contacted by phone or WhatsApp to confirm their order before dispatch.

Customers are responsible for being available to receive and pay for the order at the time of delivery.

Repeated refusal or failure to receive confirmed Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.

10. Delivery

Kaneeza Shop delivers across Pakistan.

Delivery times provided on the website or during order processing are estimates and may vary depending on the customer's location, courier availability, weather, public holidays, operational conditions, or circumstances outside our reasonable control.

Kaneeza Shop is not responsible for delays caused by circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and a working phone number.

11. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Our current return period is 7 days from the date the customer receives the order, subject to the conditions stated in that policy.

Eligible refunds are processed after the returned product has been received and inspected.

Please review the complete Return & Refund Policy before requesting a return.

12. Customer Responsibility

Customers are responsible for:

• Providing accurate order and delivery information.

• Reviewing product information before purchasing.

• Using products according to applicable instructions and safety guidance.

• Providing a suitable and safe delivery location.

• Receiving the order when delivered.

Kaneeza Shop is not responsible for problems caused by incorrect customer information or misuse of a product.

13. Payments

Payment methods available at checkout may vary depending on the products, location, and payment options offered by Kaneeza Shop.

Where Cash on Delivery is available, payment is collected at the time of delivery.

For online payments, payment processing may be handled by third-party payment providers.

14. Intellectual Property

All content on the Kaneeza Shop website, including logos, brand names, graphics, product presentation, text, images, design elements, and other materials, is owned by or licensed to Kaneeza Shop unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

15. Third-Party Services and Links

Our website may use third-party services such as Shopify, courier companies, payment providers, communication platforms, analytics services, or other service providers.

Third-party services may have their own terms and privacy policies.

Kaneeza Shop is not responsible for the policies, content, availability, or actions of independent third-party services.

16. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.

17. Limitation of Liability

To the extent permitted by applicable law, Kaneeza Shop will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Kaneeza Shop's responsibility regarding a purchased product will be subject to the applicable product terms, return policy, warranty terms where applicable, and applicable law.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.

18. Changes to These Terms

Kaneeza Shop may update or modify these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date where appropriate.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

19. Governing Law

These Terms of Service are intended to be governed by the applicable laws of Pakistan.

Any dispute relating to these Terms or your use of the website will be handled in accordance with applicable Pakistani law and the appropriate jurisdiction.

20. Contact Us

For questions about these Terms of Service, orders, returns, refunds, or customer support, please contact Kaneeza Shop:

WhatsApp: 03114023452
Phone: 03114023452

Kaneeza Shop
Smart Essentials for Every Home.